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Phone Support

Support Plus

Frontier Express is here when you need us! Maybe you have a question about signing up. Perhaps you just bought a new computer and need a helping hand getting back online. Maybe you need assistance setting up a new email account in Outlook, or you need to change your credit card number. Our Support Plus Staff can help you with all of that and more.

Frontier Express Support Plus is your first stop for Signup Support, Internet Problems, and Billing Questions. The friendly and highly-trained staff of Frontier Express will be happy to offer you assistance, and in most cases, will be able to solve your problem right over the phone. We are proud that our Support Plus Technicians are equipped to perform complete Level 1 and Level 2 diagnostics on our entire network. Please feel free to contact us at the numbers listed below.

You can reach our Support Plus Team at (877) 285-5147 24 Hours-A-Day, 7 Days-A-Week, 365 Days-A-Year.

To help our staff assist you more quickly, please be sure to have your account e-mail address ready when you call.

Additional Support

Frontier Express always looks forward to constructive criticism. We remain the top Internet provider by listening to the needs of our clients. If you have any suggestions for us, please let us know! If you're having a problem that cannot be resolved by our Support Plus Staff, we are here to help. At Frontier Express our highest goal is to serve you, our clients.

You can reach us for additional support at (865) 862-8759 Monday through Friday 9:00 AM to 5:00 PM CT.

To help our staff assist you, Please be sure to have your account e-mail address ready when you call.


Have a Fax machine? You can Fax us questions, comments, or concerns with your service at (865) 862-8789 24 hours a day.

So that we may service you more efficiently, please include your e-mail address in your correspondence.


You can reach our Support Plus Team at (877) 285-5147 24 Hours-A-Day, 7 Days-A-Week, 365 Days-A-Year.

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